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Terms and Conditions

Terms and Conditions

1. Scope


These General Terms and Conditions (GTC) apply to all contracts that you as a buyer conclude with us (GUILLVLA Development GmbH) as a seller via the online shop.


Our offer is aimed exclusively at natural persons of legal age, ie persons who have reached the age of 18.


Status: 04/20/2021


2.Conclusion of contract


The presentation of our goods in the online shop is merely a non-binding invitation to you to order goods from us.


By sending the order, you make a binding offer to conclude a purchase contract.


The acceptance of the offer by us in the case of an order via the online shop takes place when you have received the shipping confirmation within 7 working days at the latest. The automatically generated e-mail order confirmation does not yet represent acceptance of the offer, but merely documents that we have received the order. The decision as to whether to accept an order is at our absolute discretion. If we are unable to accept an order for any reason, we will notify you immediately; In such a case, payments already made by you will be reimbursed by us. If we reject an order because the payment method you have chosen cannot be used by you and we offer you another payment method at the same time, this will be deemed a rejection of your order and a new offer that you can accept.


The contract is concluded exclusively in German.


3.Payment / Shipping


The prices stated at the time of the order apply. The prices listed in the respective offers are to be understood as final prices. They contain all price components including all applicable taxes.


In the case of cross-border delivery, you may have to pay additional taxes (e.g. in the case of an intra-community purchase) and/or duties (e.g. customs duties), not to the seller, but to the customs or tax authorities responsible in the respective destination country.


The shipping costs incurred are not included in the purchase price, they can be called up via the "Shipping & Delivery" page, are shown separately during the ordering process and are to be borne by you in addition.


We offer the following payment methods:

  • Credit card

You pay directly with your credit card when ordering. Your card will be charged including shipping costs as soon as the goods leave our premises.



  • Online bank transfer / advance payment

Payment must be transferred within 7 days of the payment request. The delivery period begins on the day after your payment order has been given to the bank.


  • Klarna

Payment is made via the payment service provider Klarna. The payment will be made and your account will be debited immediately after Klarna has been instructed.


  • PayPal

Payment is made through your PayPal account. We will ship the goods as soon as our PayPal account has been informed of your authorization. When the goods are shipped, your PayPal account will be debited with the actual invoice amount.


With every order, we reserve the right not to offer certain payment methods and to refer to other payment methods. Please note that we only accept payments from accounts within the European Union (EU). Any costs of a money transaction are to be borne by you.


4. Retention of title / warranty


The goods remain our property until full payment.


If the packaging is so damaged upon delivery that the contents could be damaged, you are obliged to complain to the delivery agent immediately, to refuse acceptance and to inform us of this so that we can assert any rights with the sender. Your revocation, warranty and other rights remain unaffected by this provision.


Unless expressly agreed otherwise, the statutory warranty regulations apply.




Promotional vouchers are vouchers that cannot be purchased, but that we issue as part of advertising campaigns with a specific period of validity.


Promotional vouchers can only be redeemed within the specified period and only once as part of an order process.


The value of the goods must at least correspond to the amount of the promotional voucher. A difference to a higher value of goods can be compensated with the offered payment options. The value of a promotional voucher is neither paid out in cash nor does it earn interest. The promotional voucher will not be refunded if goods are returned in whole or in part.


Promotional vouchers can only be redeemed before completing the ordering process. Subsequent crediting is not possible. The promotional voucher cannot be transferred to third parties. Multiple promotional vouchers cannot be combined unless we have agreed otherwise.


If you used a promotional voucher for your purchase, we reserve the right to charge you the original price of the goods you keep if - due to your revocation - the total value of the order falls below the respective value of the promotional voucher.


6. Right of Withdrawal


right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.


You can exercise your revocation by informing us of your decision to revoke this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample revocation form for this, but this is not mandatory.


To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.


Consequences of revocation

If you revoke this contract, we will owe you all payments that we have received from you, including delivery costs (with the exception of costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us ), immediately and no later than fourteen days from the day on which we received notification of your cancellation of this contract or the item. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.


We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.


You must return or hand over the goods to us immediately and in any event no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. We bear the costs of returning the goods.


You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and the production of which is an individual selection or determination by the consumer or which are clearly tailored to the personal needs of the consumer.


withdrawal form

If you want to revoke the contract, please fill out this form:



GUILLVLA Development GmbH

Two Blue Brushes

Liniengasse 6/4/38

1060 Vienna


I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods:


Ordered on:

Order number:

Bill number:


Consumer information:







7.Privacy Policy


We collect, process, use and store your personal data relevant to the respective order in accordance with the respective statutory data protection regulations for the purpose of executing the contract and protecting legitimate interests. For the purpose of the credit check, we can obtain information from credit agencies in accordance with the data protection regulations and pass on personal data relating to the delivery contract to them. If this gives rise to doubts about your creditworthiness, we are entitled to refuse to conclude a contract.


For more detailed information on the type and use of the personal data collected, please refer to our data protection declaration.


8.Governing Law


Austrian law applies to the contractual relationship with you. An exception to this is mandatory consumer protection law at your place of residence. The application of the UN sales law is excluded.


9. Imprint / operator of the online shop


Responsible for the development and operation of the online shop:

GUILLVLA Development GmbH

Two Blue Brushes

Liniengasse 6/4/38

1060 Vienna



T +43 660 18 53 447

FN 546087 w I registered office Vienna I HG Vienna I UID ATU76472318

Authority according to ECG: Vienna City Administration

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